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Return Policy for Nexa Health Ltd
At Nexa Health Ltd, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website.
Eligibility for Returns
Products may be eligible for return under the following conditions:
- The product is returned within 30 days of purchase.
- The product is in its original packaging and unused condition.
- A valid proof of purchase (e.g., order confirmation or receipt) is provided.
Non-Returnable Items
The following items are not eligible for return:
- Products marked as "Final Sale" or "Non-Returnable."
- Opened or used health and wellness products for hygiene reasons.
- Digital products or services that have been delivered.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@nexahealth.co.uk with your order details.
- Provide a reason for the return and include any supporting documentation, such as images for damaged products.
- Ship the product back to the return address provided by our team. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Policy
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange a product, please contact our support team. Exchanges are subject to product availability.
Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.
If you have any questions or concerns about our Return Policy, please contact us at info@nexahealth.co.uk .
